Вакансія: Customer Support Representative

Компанія: Helpware.
Нова вакансія: Customer Support Representative
Сайт компанії.
Контактні дані:

Сфера діяльності компанії: IT, Back office Support
Helpware is a global company providing outsourcing back-office services with offices in the USA, Brazil, Ukraine, and Philippines. We help small businesses as well as enterprises to free-up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses. We are growing and have an open position of Customer Support Representative who enjoys making people’s day and has a passion for helping customers solve problems.
A specialist on this position will be responsible for providing unprecedented customer service via e-mail and phone and dealing with other customer support related tasks.
If you have qualifications needed and ready to maintain required duties on a daily basis, please apply:

Responsibilities:
-Work with a big number of emails (50+) from customers
-Handle other back office customer support related tasks

Skills and Qualifications:
-Advanced spoken English
-Experience in customer support in dealing with complex issues, troubleshooting, and problem resolution
-Strong communication and interpersonal skills
-Basic software knowledge, strong Web and Mobile App navigational experience and the ability to pick up new technology quickly
-Ability to manage multiple projects and tasks at the same time efficiently

We offer:
-Downtown Kiev location in a modern office (10-minute walk from Kontraktova)
-Competitive compensation linked to UAH/USD rate
-Medical insurance after trial period
-English classes with native speaker
-Working schedule from 2 pm till 11 pm or from 6 pm till 3 am Kiev time
-Unlimited food and beverages